FAQ

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Do you test on animals?
No! Not at all. We love all creatures great and small!
While we don’t yet have the Leaping Bunny Cruelty Free certification, it is something we are working towards.

Are your products vegan friendly?
Yes! Our full range of products are vegan friendly!

Are your products organic?
While we use a number of organic ingredients in our products, we do not have organic certification. It is a pretty confusing area for lots of people and there are quite stringent procedures to adhere to for cosmetic companies. We have a full list of all our ingredients here with organic ones clearly labelled.

How long will my product last?
Each of our products includes a Best Before date. You will find this, along with its batch number on the bottom of the container. The majority of our products have a BBE date of 30 months from manufacture date. We only ever manufacture in small batches to retain as much product freshness and quality

Why has my product changed consistency?
Some of our wax based products may change in consistency when subjected to high heats (we formulate all our products up in the cool climates of Edinburgh, Scotland – yep, it’s true, we don’t get the best sunshine!) If you do notice that your product has melted a little, just pop it somewhere cool or in the fridge until it hardens up again – and you’re good to go!

Where do you ship to?
We offer world-wide shipping, which is calculated automatically when you check out. Don’t forget, we also offer free UK delivery (sent 2nd class) with an option of choosing 1st class delivery at cost to you.

When / how is my order shipped?
We will aim to send your order as soon as possible, usually within 24 hours of your order being placed (Monday – Friday). However it may occasionally take us a bit longer, as we are a small independent business! Full shipping info can be found here

UK orders are shipped via Royal Mail 2nd class delivery for free (approx. delivery 2-3 working days)
You can select to send your parcel Royal Mail 1st class for £3.50 (approx. delivery 1-2 working days)

I have sensitive skin. Will your products be suitable for me?
All our products have been formulated with sensitive skin in mind. However, we understand that everyone has their own skin allergies and reactions. The best way to know if a product is suitable for you is to try it out. We don’t currently have a free sample service. However a number of our products are available in mini / travel sizes. These offer you an opportunity to trial a product for a few uses to determine if it is suitable for your skin requirements and preference.

I have a nut allergy. Are your products safe for me to use?
A number of our products do contain nut based oils, including Sweet Almond Oil, Shea Butter and Macadamia Nut Oil. For peace of mind, individual product pages do include a full list of ingredientsYou can also view our full list of ingredients here While we also adhere to Good Manufacturing Practice, all ingredients are stored and products are manufactured in the same areas.

Do you offer free samples?
We don’t currently have a free sample service. However a number of our products are available in mini / travel sizes. These offer you an opportunity to trial a product for a few uses to determine if it is suitable for your skin requirements and preference.

What’s the difference between your Super Balm and Body Butter?
Ahh! This old chestnut! We get asked this one a lot…

Super Balms: a very concentrated product; a blend of oils, butters, plant extracts and wax. They’re almost an ointment consistency that are best used for small areas on the body that are in dire need of hydration – heels, elbows, hands, cracked & burnt skin, dermatitis and eczema prone areas. Can also be used on your face for dry & cracked lips and dry, flaky skin patches.

Body Butters: more a general body moisturiser, but still very nourishing and nurturing. These ones are better to use as an all over body moisturiser. Hop out the shower and slather it all over for all day moisturisation!

 

have we missed somEthing?

If you can't find the answer to you're looking for, then please drop us a line. We'd love to hear from you! hello@luckycloudskincare.com