Shipping & Returns


Shipping Information

We will always endeavour to ship your orders as soon as possible.
However, please allow 1-2 days for orders to be dispatched
Orders are shipped Monday - Friday

UNITED KINGDOM
FREE UK delivery on orders over £15.00

Orders sent using Royal Mail 2nd Class Delivery
Delivery aim: 3 days (after dispatch)

Orders Under £15.00
Shipping cost is calculated automatically at checkout
Ranges from £1.00 - £5.50 depending on weight of item/s
Orders sent using Royal Mail 2nd Class Delivery
Delivery aim: 3 days (after dispatch)

EUROPE - £6.50
FLAT RATE!
Orders sent using Royal Mail International Standard
Delivery aim: 3-5 working days (after dispatch)

OTHER INTERNATIONAL - £11.00
All other countries will be serviced with our FLAT RATE
Orders sent using Royal Mail International Standard
Delivery aim: 5-7 working days (after dispatch)

Orders are processed and shipped Monday - Friday

If you would like tracked or timed delivery, please contact us for a quote.
 

 

Returns & Exchanges

My order was not received or received damaged:

If for some reason you didn't receive your order, or when you unwrapped it, it was damaged - first of all, SORRY!

Please get in touch letting us know what has gone wrong and we'll endeavour to fix it for you.

I’d like to return my order:

Oh no! Sorry to hear you’re not happy with your order !

Lucky Cloud Skincare can offer you a refund on unopened items returned to us within 28 days of purchase, provided they are in their original & re-saleable condition, with no broken seals.

Once we receive the items and their condition is checked, we’ll issue a refund (excluding delivery fees).

Lucky Cloud Skincare is not liable for the cost of returning any goods.

Before you do return anything, make sure to contact us, so we know to expect it.

Please keep in mind that the products you have purchased are handmade and 100% natural. This means they occasionally have variations from batch to batch (slight changes in colour for example).

WRONG ADDRESS

If you’ve accidentally entered the wrong shipping address, let us know as soon as possible!

If your order hasn’t shipped yet, we should be able to change the delivery address for you

If you’ve used an incorrect or incomplete address, we are not responsible for the loss of your order. If your parcel is returned to us, you will need to pay delivery costs to re-deliver your order to the correct address.

Please contact us!